Newsletter July 2016

MacAce gets wings


To go with our new "wings" logo, we've been working hard on our brand spanking new website. Easier to navigate and with a premium yet friendly feel - let us know what you think.

Check out our new website here...


Our best ever priced broadband packages are now available. Giving everyone access to a premium broadband experience at competitive prices.

• All packages are now unlimited
• Free line installations (normally £138)
• Free installation for fibre connections (normally £96)
• Free modem
• No restrictions – we don’t restrict anything

Our new business-grade Performa Pro package now starts at just £32.99 per month with line rental and cheaper calls, still on a rolling monthly contract; with an optional Speed Boost for exchange priority and quicker fault fix times during busier periods.

Our Lightspeed Fibre packages now start at just £43.99 per month including line rental and cheaper calls, available with up to 40/10, or 80/20 speeds.

With only three broadband bundles to choose from – it doesn’t matter whether you are a family or business, the packages have all the same great features and same great prices.

Head over to our new website to see the new packages.


Meet the New Guys


Stefan and Alex join our Design and Development department...


Stefan joins our D&D department all the way from Germany as our inhouse graphic and UX designer. Already making an impact with new logos, websites and currently working on a new design for MacMate...


Alex joins us from a local web development company, and is getting stuck right into our conitnueing work on our billing platform, website and MacMate. Welcome aboard Alex!


Meet the whole MacAce Team


How to …

Troubleshoot your broadband issues


When you have a problem with your broadband it can very frustrating - whether this is a speed issue, or WiFi connection issue - but did you know that in most cases you can solve the issue yourself without the need to speak to technical support? (Although we are more than happy to assist you) Once you've determined that your broadband connection is at fault you'll need to track down the cause.

  • Is your phone line working okay?
  • Is your router powered on?
  • Are any lights flashing on the router?

Most commonly when you have a fault you'll hear technicians say "power everything down for 20 minutes, and power everything back up" this may seem like a brush off by the technician, but in fact most issues are resolved by just taking this step because it resets not just your hardware but the connection at your street cabinet and exchange.

To see the full article and further steps to take click here

Please note: it’s worth bookmarking the knowledge base so its easier to access in the future.



Tech Update

  • Updates to storage engines – SSDs now power every server
  • Better Back ups – Now triplicated and snapshotting for almost all servers (including customers VPS’s)
  • New Datacentre in Exeter – Back up and resilience only
  • Weekly security audits and improved network monitoring – engineers now notified by their Apple watches!

UK Call: 01208 220010 | USA Call: 347 974 7295 | Email Support:

MacAce is part of the Cor Group.
UK Westcountry House, Victoria Square, Bodmin, Cornwall PL31 1EB.

USA 16th Floor, 100 Park Avenue, New York City, New York, 10017 USA

Copyright © 2016 MacAce, All rights reserved.


Thursday, July 7, 2016

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