How to Open/Create a New Support Ticket

Quick Overview...

A ticket can be created for Technical Support, Accounts & Billing issues via WebMate Billing. You can get there by typing  https://billing.webmate.me  into your web browser.

Alternatively, you can log in to your WebMate Control and click the billing link (top right) Once you have logged in click the Support link in the menu then choose Open Ticket. When you have created a support ticket, you'll get email notifications and alerts as progress is made to resolve your query.

Detailed instructions...
Step: #1 Create a New Support Ticket
Login to WebMate Control, then click the billing link (top right) or log directly into WebMate Billing using the following link: https://billing.webmate.me

Once you have logged in click the Open Ticket link in the menu.


Step: #2 Ticket Options
On the next page, your name and contact email address will be automatically filled out.

Add a subject describing the problem.

Choose the department required:
  • Technical Support
  • Accounts & Billing
Choose the Related Service e.g.
  • WebMate Pro
  • Domains
A priority can be chosen:
  • Low
  • Medium
  • High
Write your message in the Message box giving as much information as possible, you can even leave attachments to help us diagnose the issue, for example - Screenshots.

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Screenshots of publishing settings, error messages etc can be very helpful and can dramatically speed up the fault finding process.
Step: #3 Prove You're Human
Spam Bot Verification is the final stage to complete the ticket.
Type the letters as you see them into the box available to the right.

This is required to prevent automated submissions.


Once complete, click the Submit button and the relevant department
will be in touch with you very soon.


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To view existing tickets or responses from the Technical Support, Billing or Sales department, follow step 1 from above and select Tickets rather than Open Ticket.
All previous and open tickets can be viewed here.


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