|Step 1: Connect using FTP
|Open Cyberduck then click Open Connection then fill out the form with the details listed below.
Protocol: is set to FTP
Server: your domain name including the TLD
Port: set this to 21
Username: your domain name without the TLD
Password: the password that came with your FTP details
CyberDuck will connect to the Server and you will see the files in your web space.
From here you can download files by dragging and dropping to your desktop or a specified folder. You can also upload your files in the same way.